The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Operation Wallacea, member number 5146, ATOL number 10607, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages;
2. ATOL flight-inclusive packages sold as a principal under the ABTOT-ATOL Franchise to customers in the UK and
3. Non-ATOL flight inclusive packages sold to customers outside the UK (except The United States of America).

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.    Please note that bookings made by customers outside the UK are only protected by ABTOT when purchased directly with Operation Wallacea.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

All the flights and flight inclusive holidays [in this brochure] [on this website] are financially protected either by ABTOT or the ATOL scheme.  When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate.  Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.  Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

LOtC Quality Badge holders all have to meet a set of Quality Indicators:

1. The provider has a process in place to assist users to plan the learning experience effectively.
2. The provider provides accurate information about its offer.
3. The provider provides activities or experiences which meet learner needs.
4. The provider reviews the experience and acts upon feedback.
5. The provider meets the needs of users
6. The provider has safety management processes in place to manage risk effectively.

Operation Wallacea provides as many aspects of the paperwork needed as we can to aid the smooth planning of the expeditions from launch to the expedition ending. These include but are not limited to: risk assessments, invitation letters, speaker for presentations, promotional materials, medical screening and advice, pre trip training, flight and transfer bookings, full support onsite, health and safety record in addition to evacuation planning, compliance to BS8848